Refund policy

Return & Exchange Policy – KaprayOfficial

We offer exchange and return under the following conditions:

  • Request must be made within 24 hours of delivery

  • Item must be unused, unwashed, and in original condition

  • Original packaging, tags, and invoice must be included

  • Reason for exchange or return must be clearly stated

Unboxing Requirement (Important)

  • A 360° unboxing video is mandatory for any damaged, wrong, or missing item

  • Video must be clear and without cuts or pauses

  • Complaints without proper video proof will not be accepted

Important Notes

  • Sale items are not eligible for exchange or return

  • Regular items will be processed at the current price (if on sale)

  • This policy is valid only within Pakistan

Refund Policy

Refunds are only processed for approved returns.

  • Delivery charges are non-refundable

  • Additional 4% tax will be deducted

Exchange Charges

If exchange is due to size, color, or preference:

  • Delivery charges: Rs. 500

  • Additional 4% tax

  • Return shipping will be paid by the customer

Return Process

  • Other cities: Send the parcel to our warehouse at your own cost

  • Same city: Return the parcel to our warehouse yourself

Damaged or Wrong Item

Exchange/return is allowed if:

  • Item has a defect

  • Wrong item or size is delivered

📌 Issue must be reported within 24 hours of delivery
📌 Invoice + unboxing video proof must be provided via WhatsApp/email

Processing time: up to 7 working days

Product Disclaimer

  • Color may vary slightly due to lighting or screen settings

  • We always try to keep product images 100% accurate. However, some edited images may have slight print/color differences—not all articles.

  • Our original product videos show the actual article, so if you are unsure about an image, please check the product video on our social media before ordering.

  • Minor image/print differences will not be considered a defect or valid complaint

  • Minor issues such as loose threads, removable stains, or slight stitching variations are not considered defects